Shipping Policy

Last Updated: January 13, 2026

At Hala's Fashion, we aim to provide fast, reliable, and transparent shipping for all orders. This Shipping Policy outlines how we handle order processing, delivery, tracking, and shipping-related inquiries. Our policy is fully aligned with Google Merchant Center (GMC) requirements, Shopify standards, and U.S. business practices.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not shipped on weekends or public holidays.

You will receive a confirmation email once your order has been processed and shipped, including tracking information.

2. Shipping Methods & Delivery Times

We work with trusted shipping carriers to ensure safe and timely delivery:

Standard Shipping: 5–10 business days (within the United States)

Expedited Shipping: 2–5 business days (within the United States)

International Shipping: Delivery time varies by destination country; customs processing may cause delays

Delivery times are estimated and may vary due to carrier delays, weather conditions, or other factors beyond our control.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location, package weight, and selected shipping method.

Promotional free shipping offers, if available, will be clearly displayed at checkout.

Urban Vibe is not responsible for additional customs duties, taxes, or import fees on international orders.

5. Order Tracking

Once your order is shipped, a tracking number will be sent via email.

Orders can be tracked through the shipping carrier’s website or via the tracking feature available on our store.

For any tracking-related assistance, please contact our customer support team.

7. Lost or Delayed Shipments

Urban Vibe is not responsible for lost or delayed packages once they are shipped, except in cases where an incorrect or defective item was sent by us.

If your order is delayed beyond the estimated delivery timeframe, please contact us with your order number so we can assist you.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately and provide:

Photos of the product

Order number

A brief description of the issue

We will provide return or replacement instructions and ensure the issue is resolved promptly.

9. International Shipping

Customs duties, taxes, and import fees are the responsibility of the customer.

International delivery times may vary significantly depending on the destination country and customs clearance.

Please ensure your shipping address is complete and accurate to avoid delivery delays.

10. Customer Support

For any shipping-related questions or assistance, please contact us:

Business Name: Hala's Fashion
Chat Support: 24/7
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Saturday & Sunday closed)
Business Contact: +1 386 217 0972
Business Email: support@halasfashion.com
Business Address: 7901 4th Street North, #15928, St. Petersburg Florida, United States