Return Policy

Refund Policy

Last Updated: January 13, 2026

At Hala’s Fashion, we want you to love your handbag as much as we do. If something isn’t right, we’re here to help. This policy explains how returns and refunds work in a clear and fair way.

1. Returns Eligibility

You may request a return if:

The item is unused, unworn, and in original condition

All original packaging, tags, and accessories are included

The return request is made within 30 days of receiving your order

You can provide proof of purchase (order number or confirmation email)

2. Items Not Eligible for Return

For hygiene and fairness reasons, we do not accept returns for:

Used or damaged items (not due to our error)

Items returned after 30 days

Gift cards or promotional items

Items damaged due to misuse or improper handling

3. How to Request a Return

Requesting a return is easy:

Contact our customer support via email or chat

Share your order number and reason for return

Our team will respond within 1–2 business days with next steps

Please do not send items back without approval.

4. Return Shipping

Customers are responsible for return shipping costs

We recommend using a trackable shipping service

Hala’s Fashion is not responsible for items lost during return transit

If the return is due to our mistake (wrong or defective item), we will cover the return shipping.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

Provide clear photos and your order number

We will arrange a replacement or full refund at no extra cost

6. Exchanges

We currently do not offer direct exchanges.
If you want a different item, please return your order and place a new one.

7. Need Help?

We’re always here for you

Store Name: Hala’s Fashion
Chat Support: 24/7
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Saturday & Sunday closed)
Business Contact: +1 386 217 0972
Business Email: support@halasfashion.com